GoodBox in administration

GoodBox was placed in administration on 28 June. We have appointed Walker Morris as our legal advisors and are in close touch with the Administrator (Frost Group). It is the Administrator's intention to continue to operate the company's business while they work with various parties to secure a positive outcome to a restructuring plan. Funds donated are held in segregated accounts and will continue to be paid out to churches and cathedrals by the Administrator. We will update this statement with new information as soon as it is available.

See the Administrator's statement here.

 

Update - 26 January 2023

A Restructuring Order has been sealed by the High Court, and notice has been served on the Administrators.  The Court Order has been received by Companies House, and Good Box is no longer in administration and the Restructuring Plan will be implemented. The plan is a period of intense activity, controlled by the Plan Administrators (two accountants) and is fully funded. 

The agreements between GoodBox and churches/cathedrals, and the agreement with Parish Buying remain in place, but until approval is received from the FCA (Financial Conduct Authority), GoodBox is not allowed to take on any new customers. Parish Buying's focus at the moment is to be supportive during this very early phase of the Restructuring Plan, to try and ensure continued services for current church and cathedral customers, and to undertake the necessary due diligence before any later phase of offering Good Box's products and services to new customers.

 

Update- 18 July 2022

The administrator stated:

“To our Customers:

This is the second circular to customers of the Good Box co Lab Limited (in Administration)

We can now report that over £.5m of donations have been processed since the appointment of Administrators on 28 June 2022 and the company has received numerous messages of support from customers which is gratefully received at such a difficult time.    

We can further report that for the vast majority of our clients the customer journey has seen little or no disruption since 28 June 2022.  Of the problems, we have seen the most disruptive resulted in the delay of settlement by 1 day due to an administrative error at our paying bank. 

A more minor issue was the failure of one of our sub-contractors to provide their service for a period of 24 hours on the 29th June. The result here was that a number of donations were not processed and the Administrators will be raising this issue with the sub-contractor in due course. We remain hopeful that going forward further donation runs will proceed in an uneventful manner as we begin to get to grips with a change in process to allow Charities to receive donations more regularly than once a week. 

Since the Appointment of Administrators, we have received numerous questions. A number of Frequently Asked Questions (FAQ’s) and the answers were published earlier in the week we attach a further set below which is based on the concerns actually voiced by Charities in their contact with us. 

If you do have a question and it is not answered in either set of FAQ’s then please do get in touch.      

Thank you. 

Frequently Asked Questions (2): 

1 – Who are GoodBox?

Goodbox are the provider of the contactless devices you have to fundraise for your organisation / chosen charity – see more here https://www.goodbox.com/

For the detail, we are The Good Box co Labs Limited (In Administration).  The Company number is: 10272838.  

If you need to contact us then us then you need to speak to the Joint Administrators: 

By post: Frost Group Limited, Regus, One Elmfield Park, Bromley BR1 1LU

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By phone: 020 3747 7004

2 – Will my devices still work?

YES – with the exception of the minor issues reported above, we continue to trade and all devices remain operational with no disruption to service.

3 – Will I receive donations taken?

As far as we are concerned the answer is yes: The whole purpose of the Administrators’ appointment is to allow the Company to be returned to its Board of Directors and so allow it to continue its development;  so far things seem to be working well.  All donations continue to be placed in a segregated account for client funds whose purpose is to settle the funds as usual (presently on a Wednesday for the previous Monday to Sunday).  You can download your settlement report from the Portal - https://portal.goodbox.com/.  

3.5 - So is my payment guaranteed?

Like most things in life, nothing is guaranteed. All we can aim to do is act to minimise the risks and can confirm that any donations that are processed and received by Goodbox are held in a segregated account. 

4 – Can I get a refund for goods not received / leases or fees paid upfront?

Please contact the Administrators directly using the contact details below –

By post: Frost Group Limited, Regus, One Elmfield Park, Bromley BR1 1LU

By email: This email address is being protected from spambots. You need JavaScript enabled to view it..

By phone: 020 3747 7004

5 – Can I cancel my order / current contract?

Please contact the Administrators directly using the contact details below –

By post: Frost Group Limited, Regus, One Elmfield Park, Bromley BR1 1LU

By email: This email address is being protected from spambots. You need JavaScript enabled to view it..

By phone: 020 3747 7004

6 – Can I still receive my order?

The current situation has caused an unfortunate delay with shipping new / replacement devices and accessories but we are working very closely with the Administrators, our Suppliers and Partners to resume normal shipping as soon as possible.

7 – Do I still have to pay my invoice for goods received / ongoing leases and monthly service fees?

YES – your agreement with GoodBox remains intact therefore all monies due should be paid within the agreed time period.

8 – Can I purchase new devices / extend existing leases?

YES – as an existing customer, we are able to supply you with new devices (stock permitting) or extend your existing lease – please email This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to proceed.  Customers are of course reminded that, for the moment, we are in Administration.  We are grateful for your support which adds to our ability and view that saving the Company is achievable.  However only time will tell whether we will finally be successful.     

9 – I have not yet completed the sign up process – can I continue?

We cannot onboard any new clients at this time but we can continue the set-up process such that when this is resolved, we are able to fully onboard you, please continue to liaise with This email address is being protected from spambots. You need JavaScript enabled to view it.

10 – When will this be resolved?

It is still early days and it is an ever-changing situation, however, we are working on a timetable based around a few months. The Administrators have to produce proposals within six weeks which give all stakeholders a good steer on the likely outcomes.  In the meantime, we plan to provide customer updates on a fortnightly basis where possible.”